Privacy Policy

Privacy Policy - Botmart.in

Privacy Policy

Effective Date: 10 August 2025

Cvacore Technologies Private Limited, operating under the brand Botmart.in (“we”, “our”, “us”), is committed to safeguarding your privacy and protecting your personal data in accordance with applicable data protection laws. This Privacy Policy sets out how we collect, use, store, and safeguard the information you provide when engaging with our services.

1. Scope

This Privacy Policy applies to all users of our services, including but not limited to our website, APIs, marketing tools, and communication platforms. By using our services, you acknowledge and consent to the practices described herein.

2. Information We Collect

We may collect and process the following categories of personal and non-personal information:

  • Account Information: Full name, email address, phone number, company name, billing address, and other details provided during registration.

  • Service Usage Data: API usage logs, IP addresses, device and browser details, timestamps, and relevant message data required for service functionality.

  • Payment Information: Processed via secure third-party payment gateways; we do not retain full credit/debit card numbers.

  • Marketing Preferences: Subscription details, communication consents, and interaction history.

  • Third-Party Data: Information received when you connect external platforms (e.g., SMS gateways, Telegram APIs) to our services.

3. Purpose of Data Processing

We process your personal data for the following purposes:

  • To provide, operate, and maintain our services.

  • To process transactions and manage billing.

  • To deliver customer support and resolve service issues.

  • To ensure system security, fraud prevention, and abuse detection.

  • To communicate important service updates and, with your consent, marketing content.

  • To comply with legal and regulatory obligations.

4. Legal Basis for Processing

Depending on your location, our processing of your personal data is based on:

  • Your consent;

  • The necessity to perform a contract with you;

  • Compliance with legal obligations; and

  • Our legitimate business interests (e.g., service security, product improvement).

5. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share it with:

  • Service Providers and Partners: Such as hosting providers, payment processors, SMS/telephony platforms, and analytics tools.

  • Authorities: Where legally required or to protect our rights and interests.

  • Corporate Transactions: In the event of a merger, acquisition, or asset sale, with prior notice where required.

6. Data Retention

We retain personal data only for as long as necessary for the purposes described above, or as required by applicable laws. For example:

  • Account data is retained for the life of the account.

  • Billing records may be retained for statutory periods (e.g., tax compliance).

7. Data Security

We employ industry-standard technical and organizational safeguards, including encryption, access controls, and secure network configurations. While we strive to protect your data, no method of transmission over the Internet is entirely secure.

8. International Transfers

Your data may be processed in countries outside of your jurisdiction, including those with different data protection standards. We take steps to ensure appropriate safeguards are in place, such as standard contractual clauses.

9. Your Rights

Subject to applicable law, you may:

  • Request access to your personal data.

  • Request correction or deletion of your data.

  • Object to or restrict certain processing activities.

  • Withdraw consent where processing is based on consent.

To exercise your rights, contact us at support@botmart.in.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain session functionality.

  • Analyze site performance.

  • Store user preferences.
    You may manage your cookie settings through your browser, though this may impact certain features.

11. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect data from such individuals. If we discover such data has been collected, we will delete it promptly.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Significant changes will be communicated via our website or email prior to taking effect.

13. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

Cvacore Technologies Private Limited
Email: support@botmart.in
Phone: +91 9955187301